Our approach is simple. We recognise our customers are extremely busy
people, often handling multiple projects with tight deadlines.
We believe that once you place work with us, you should be able to
consider it 'one less thing to worry about'. We'll own the problem and
go the extra mile to help you meet your objectives - whatever it takes.
Personal Service: Whilst we enthusiastically embrace the latest
technologies to improve our products and services, there is simply
no substitute for the personal touch when it comes to dealing with
you, our customers. We're here to help you in any way we can and take
genuine pleasure in doing so.
The office phone +44 (0)207 021 0888 is manned 24 hours a day, 7
days a week so your call will always be answered in person - we promise
never to subject you to the inconvenience and frustration of being
connected to an automated call handling system.
Once you have placed your order, you will be assigned a named Project
Manager dedicated to serving you.
Openness and choice: Translations are not commodities. Each
customer has different needs and each translator or interpreter has
different skills, levels of experience and billing rates. Unlike some
of our competitors who either sell their services on quality (at extortionate
prices) or price (with questionable quality), we offer you the choice
through our Business Critical
Translation, Standard Business
Translation and First
Draft Translation professional translation products.
A safe pair of hands: We've been in this business for over
a decade and are proud of our reputation for flawless delivery. We
will NOT let you down. A visit to our testimonials
section will show you how some of our current customers feel about
working with us.
Deadlines: We fully appreciate that a translation delivered
later than promised can have serious knock-on effects. If we commit
to a deadline then we'll stick to it - or call you well in advance
if there are unforeseen problems.