Our Ethos

Our approach is simple. We recognise our customers are extremely busy people, often handling multiple projects with tight deadlines.

We believe that once you place work with us, you should be able to consider it 'one less thing to worry about'. We'll own the problem and go the extra mile to help you meet your objectives - whatever it takes.

Personal Service: Whilst we enthusiastically embrace the latest technologies to improve our products and services, there is simply no substitute for the personal touch when it comes to dealing with you, our customers. We're here to help you in any way we can and take genuine pleasure in doing so.

The office phone +44 (0)207 021 0888 is manned 24 hours a day, 7 days a week so your call will always be answered in person - we promise never to subject you to the inconvenience and frustration of being connected to an automated call handling system.

Once you have placed your order, you will be assigned a named Project Manager dedicated to serving you.

Openness and choice: Translations are not commodities. Each customer has different needs and each translator or interpreter has different skills, levels of experience and billing rates. Unlike some of our competitors who either sell their services on quality (at extortionate prices) or price (with questionable quality), we offer you the choice through our Business Critical Translation, Standard Business Translation and First Draft Translation professional translation products.

A safe pair of hands: We've been in this business for over a decade and are proud of our reputation for flawless delivery. We will NOT let you down. A visit to our testimonials section will show you how some of our current customers feel about working with us.

Deadlines: We fully appreciate that a translation delivered later than promised can have serious knock-on effects. If we commit to a deadline then we'll stick to it - or call you well in advance if there are unforeseen problems.